Frequently Asked Questions
What is your shipping protocol?
We offer discreet shipping through the USPS. All of our packages are mailed in a plain box with our generic return address "UVH, LLC" and always proper legal documentation, licensing and warnings.
How do you package your shipments?
All products sold will come in heat sealed re-sealable Mylar bags, shipped with our standard legal documentation and a copy of the test results for that product’s corresponding batch. We do not include a bill of lading or an invoice inside the package, as it comes in your email. For any specific shipping requests, or questions please send a message to sales@umpquavalleyhemp.com with your order number.
Where do you ship?
We only ship our products within the United States. All packages are sent according to customers’ shipping method requests (e.g., ground vs. two-day or three-day). We offer free standard shipping on all orders of $100 via USPS. We provide tracking numbers at the time of shipping. If you did not receive a tracking number, check your spam folder. The buyer is responsible for knowing the hemp regulations of your individual state.
What if my purchase is lost in the mail?
The risk of loss and title for any items you purchase from us pass to you upon our delivery to a carrier. However, we maintain hemp business accounts with USPS and UPS. If you lose a package, please notify us and we will do our best to work with the shipper to recover your package.
Do you offer free samples?
At this time we do not offer free samples to the general public, but we may include extra treats for you to try with your order.
Can I come visit your farm?
For security and sanitation reasons we don’t offer farm tours to the general public. If you are an established retailer, or previous customer, please contact us directly to inquire about scheduling a tour of our farm. Our processing and storage facility is available by appointment.