100% Satisfaction Guarantee & Return Policy
We are proud to offer a 100% Risk Free Satisfaction Guarantee, because if you're not happy, neither are we! Follow the instructions below to initiate a return or refund. Umpqua Valley Hemp is always looking to come to a positive resolution with our customers, so please contact us directly about your specific incident.
To initiate a return or exchange:
- Contact us at sales@umpquavalleyhemp.com with your order number or proof of purchase, and you will receive a return authorization and return shipping label (if applicable).
- Returns/exchanges will be sent via USPS to:
UVH LLC Returns
PO Box 48
Umpqua, OR 97486
- Once your return is received and inspected (if applicable), we will send you an email to notify you that we have received your returned item and information regarding refund/replacement.
Our return policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can no longer offer you a refund or exchange.