100% Satisfaction Guarantee & Return Policy

We are proud to offer a 100% Risk Free Satisfaction Guarantee, because if you're not happy, neither are we! Follow the instructions below to initiate a return or refund. Umpqua Valley Hemp is always looking to come to a positive resolution with our customers, so please contact us directly about your specific incident. 

To initiate a return or exchange:

  1. Contact us at sales@umpquavalleyhemp.com with your order number or proof of purchase, and you will receive a return authorization and return shipping label (if applicable).
  2. Returns/exchanges will be sent via USPS to:

UVH LLC Returns
PO Box 48
Umpqua, OR 97486

  1. Once your return is received and inspected (if applicable), we will send you an email to notify you that we have received your returned item and information regarding refund/replacement.

Our return policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can no longer offer you a refund or exchange.